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How we cut churn reporting from days to minutes

maya_boyd_7459d

Posting this for enterprise accounts. We care most about NPS and I'm not sure the feedback widget is the lever. Talk me out of it?

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tara_marsh_d8109

We measure NPS weekly now and it's made auto-theming decisions much easier.

omar_boyd_95c4b

Have you tried routing it through Zapier? Fixed the the health score gap for us.

sam_marsh_d4218

Have you tried routing it through Snowflake? Fixed the NPS gap for us.

maya_vance_d7054

Following. We're about to do the same thing for renewals at risk.

sofia_voss_a30c5

Curious what cadence you landed on. We over-asked and renewal rate tanked.

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