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Getting CSAT surveys into Salesforce cleanly

mira_trin_c2c19

Trying to get segments right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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marcus_carr_bdbb8

Have you tried routing it through Slack? Fixed the time-to-resolution gap for us.

nina_pace_77fd6

+1. The Microsoft Teams step is where ours kept breaking.

priya_ng_a069e

Following. We're about to do the same thing for trial users.

maya_carr_75cb2

Following. We're about to do the same thing for our SMB tier.

diego_webb_6ecb0

Worth checking your CSAT window. Ours was skewed until we narrowed it.

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