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How we cut renewal rate reporting from days to minutes

nadia_trin_651a5

Quick one. Since volume tripled after launch, our time-to-resolution has been all over the place. Is that a dashboards config issue or are we reading it wrong?

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lena_quinn_1b5fe

+1. The Snowflake step is where ours kept breaking.

marcus_frei_a1abc

Have you tried routing it through Salesforce? Fixed the churn gap for us.

nadia_mehta_b8ff5

We measure CES weekly now and it's made journey mapping decisions much easier.

carl_holt_34497

Worth checking your churn window. Ours was skewed until we narrowed it.

jack_pace_c09b0

Have you tried routing it through Intercom? Fixed the renewal rate gap for us.

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