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Pulling CES out through the API for our warehouse

sofia_pratt_b7afc

Quick one. Since we scaled past 5,000 accounts, our renewal rate has been all over the place. Is that a dashboards config issue or are we reading it wrong?

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Comments

diego_nair_0db77

Following. We're about to do the same thing for trial users.

sam_frei_64533

+1. The Marketo step is where ours kept breaking.

aisha_akoto_97d60

We measure CES weekly now and it's made CES tracking decisions much easier.

hana_mehta_35530

We measure renewal rate weekly now and it's made auto-theming decisions much easier.

priya_carr_33826

Honestly dashboards didn't move time-to-resolution for us. Slack did more.

ned_dunn_f301f

Honestly NPS surveys didn't move CSAT for us. Slack did more.