We're working through journey alerts and we moved to a quarterly cadence. Curious how others have handled it, especially around CSAT. Any rules of thumb?
Worth checking your the health score window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to the feedback widget being too broad.
Following. We're about to do the same thing for enterprise accounts.
Same setup here. In our case it came down to NPS surveys being too broad.
Following. We're about to do the same thing for renewals at risk.
+1. The Microsoft Teams step is where ours kept breaking.
We hit this too. Scoping journey alerts to trial users first made it manageable.
