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Webhook for NPS surveys firing twice — dedupe advice?

mira_webb_9162b

Trying to get NPS surveys right for self-serve users. The defaults don't quite fit. What did you change?

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omar_boyd_95c4b

Curious what cadence you landed on. We over-asked and response rate tanked.

wade_webb_bbf7f

Honestly NPS surveys didn't move time-to-resolution for us. Microsoft Teams did more.

maya_trin_fddf7

We measure renewal rate weekly now and it's made NPS surveys decisions much easier.

esme_pratt_8ceb3

Have you tried routing it through Jira? Fixed the NPS gap for us.

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