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What worked for us setting up CES tracking

theo_pace_cfe1a

We measured response rate before and after turning on auto-theming. The result surprised us. Anyone seen the same?

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sam_nair_7812a

Same setup here. In our case it came down to the feedback widget being too broad.

hana_mehta_35530

We hit this too. Scoping the in-app survey to enterprise accounts first made it manageable.

felix_voss_fd548

Following. We're about to do the same thing for enterprise accounts.

carl_holt_34497

Have you tried routing it through Segment? Fixed the NPS gap for us.

tom_hale_d072f

Honestly NPS surveys didn't move time-to-resolution for us. Snowflake did more.

cole_calvi_c7b8b

We hit this too. Scoping dashboards to self-serve users first made it manageable.