Quick one. Since we switched CRMs last month, our renewal rate has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?
+1. The Snowflake step is where ours kept breaking.
We hit this too. Scoping the in-app survey to new onboarding cohorts first made it manageable.
Same setup here. In our case it came down to CSAT surveys being too broad.
