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Best way to set up CES tracking for our SMB tier?

wade_webb_bbf7f

Posting this for self-serve users. We care most about CES and I'm not sure journey alerts is the lever. Talk me out of it?

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Comments

kiran_dunn_73ef2

+1. The HubSpot step is where ours kept breaking.

dana_calvi_56c20

Curious what cadence you landed on. We over-asked and churn tanked.

maya_vance_d7054

Honestly journey alerts didn't move time-to-resolution for us. HubSpot did more.

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