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response routing behaving oddly since we scaled past 5,000 accounts — ideas?

ned_soto_d1973

We're working through the feedback widget and we moved to a quarterly cadence. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?

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jack_okafor_46e54

We hit this too. Scoping auto-theming to enterprise accounts first made it manageable.

dana_rourke_644ce

+1. The Zapier step is where ours kept breaking.

diego_nair_0db77

Honestly CSAT surveys didn't move renewal rate for us. Slack did more.

theo_pace_cfe1a

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

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