Quick one. Since volume tripled after launch, our response rate has been all over the place. Is that a auto-theming config issue or are we reading it wrong?
Spent a week on this. The fix was tying session replay to the account owner field.
+1. The Slack step is where ours kept breaking.
Have you tried routing it through Microsoft Teams? Fixed the the health score gap for us.
Following. We're about to do the same thing for enterprise accounts.
