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Zendesk vs Segment for pushing session replay data?

mira_calvi_9274d

We measured renewal rate before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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owen_trin_3c454

We measure NPS weekly now and it's made segments decisions much easier.

hana_calvi_af8af

Spent a week on this. The fix was tying journey mapping to the account owner field.

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