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Stopping CSAT from sliding after we moved to a quarterly cadence?

ned_vance_53b58

Trying to get NPS surveys right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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Comments

maya_mehta_6b8a5

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

dana_nair_d42d7

Have you tried routing it through HubSpot? Fixed the renewal rate gap for us.

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