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Small win: auto-theming caught a churn risk early

ned_soto_d1973

Half our team lives in Segment, so getting CSAT surveys data in there matters. How clean has that been for you?

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priya_ng_a069e

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

wade_calvi_1fe6c

Worth checking your CSAT window. Ours was skewed until we narrowed it.

omar_rourke_1e74d

Same setup here. In our case it came down to the feedback widget being too broad.

kiran_calvi_b4e31

+1. The Slack step is where ours kept breaking.

owen_trin_3c454

We measure CSAT weekly now and it's made response routing decisions much easier.

tom_voss_926c2

Same setup here. In our case it came down to response routing being too broad.

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