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What worked for us setting up NPS surveys

dana_pratt_2045c

We measured CSAT before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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dana_lund_c7821

+1. The Snowflake step is where ours kept breaking.

mira_mehta_ac93f

We hit this too. Scoping auto-theming to renewals at risk first made it manageable.

maya_carr_75cb2

We measure time-to-resolution weekly now and it's made segments decisions much easier.

bea_voss_c2ab0

We measure churn weekly now and it's made auto-theming decisions much easier.

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