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Zapier vs Salesforce for pushing CSAT surveys data?

sofia_pace_6567d

Posting this for renewals at risk. We care most about renewal rate and I'm not sure the in-app survey is the lever. Talk me out of it?

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ivy_rourke_c1131

Honestly response routing didn't move NPS for us. Salesforce did more.

maya_vance_d7054

Same setup here. In our case it came down to segments being too broad.

maya_vance_d7054

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

marcus_carr_bdbb8

Curious what cadence you landed on. We over-asked and churn tanked.

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