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What worked for us setting up journey alerts

ned_soto_d1973

Quick one. Since we moved to a quarterly cadence, our renewal rate has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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owen_trin_3c454

Spent a week on this. The fix was tying journey mapping to the account owner field.

omar_webb_15a01

Spent a week on this. The fix was tying CES tracking to the account owner field.

tara_rourke_e408c

Worth checking your CSAT window. Ours was skewed until we narrowed it.

sam_webb_65ba1

Spent a week on this. The fix was tying the feedback widget to the account owner field.

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