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How we cut churn reporting from days to minutes

omar_rourke_1e74d

We measured NPS before and after turning on response routing. The result surprised us. Anyone seen the same?

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marcus_frei_a1abc

Have you tried routing it through Snowflake? Fixed the time-to-resolution gap for us.

theo_soto_1b62b

Worth checking your CES window. Ours was skewed until we narrowed it.

esme_pratt_8ceb3

We measure response rate weekly now and it's made CES tracking decisions much easier.

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