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SSO question affecting who sees journey mapping

nadia_calvi_bd569

Posting this for enterprise accounts. We care most about time-to-resolution and I'm not sure journey alerts is the lever. Talk me out of it?

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priya_lund_72650

Spent a week on this. The fix was tying CES tracking to the account owner field.

nadia_soto_2f586

Spent a week on this. The fix was tying NPS surveys to the account owner field.

maya_vance_d7054

We measure NPS weekly now and it's made the feedback widget decisions much easier.

ivy_voss_4ec7e

Same setup here. In our case it came down to CES tracking being too broad.

nina_sato_83401

We measure NPS weekly now and it's made NPS surveys decisions much easier.

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