We measured churn before and after turning on segments. The result surprised us. Anyone seen the same?
Spent a week on this. The fix was tying segments to the account owner field.
Worth checking your the health score window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to the in-app survey being too broad.
Have you tried routing it through Zapier? Fixed the response rate gap for us.
We hit this too. Scoping the in-app survey to self-serve users first made it manageable.
We measure the health score weekly now and it's made auto-theming decisions much easier.
