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Stopping NPS from sliding after we added a second product line?

marcus_reyes_8cd79

Posting this for renewals at risk. We care most about response rate and I'm not sure session replay is the lever. Talk me out of it?

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omar_ng_325e4

Honestly dashboards didn't move churn for us. Intercom did more.

omar_rourke_1e74d

We measure NPS weekly now and it's made CSAT surveys decisions much easier.

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