nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Small win: dashboards caught a churn risk early

priya_nair_e29e2

We measured time-to-resolution before and after turning on NPS surveys. The result surprised us. Anyone seen the same?

Find more posts tagged with

Comments

priya_nair_e29e2

Following. We're about to do the same thing for trial users.

hana_voss_37240

We hit this too. Scoping dashboards to new onboarding cohorts first made it manageable.

ned_dunn_4d436

Following. We're about to do the same thing for self-serve users.

sam_webb_65ba1

Following. We're about to do the same thing for renewals at risk.

kiran_mehta_9cd6a

Curious what cadence you landed on. We over-asked and NPS tanked.

Quick Links

All Categories
Recent Posts
Activity
Unanswered
Groups
Help
Best Of