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Moved churn with CSAT surveys — here's our setup

zoe_sato_651da

Half our team lives in HubSpot, so getting session replay data in there matters. How clean has that been for you?

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esme_hale_9d4ac

+1. The Zendesk step is where ours kept breaking.

sofia_marsh_a402f

Have you tried routing it through Marketo? Fixed the churn gap for us.

hana_mehta_35530

Same setup here. In our case it came down to segments being too broad.

owen_holt_32c7a

Have you tried routing it through Segment? Fixed the CES gap for us.

ned_trin_e319e

Following. We're about to do the same thing for renewals at risk.

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