We're working through the in-app survey and volume tripled after launch. Curious how others have handled it, especially around NPS. Any rules of thumb?
Spent a week on this. The fix was tying CSAT surveys to the account owner field.
We hit this too. Scoping the in-app survey to self-serve users first made it manageable.
Following. We're about to do the same thing for self-serve users.
