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Our playbook for CSAT surveys across new onboarding cohorts

maya_pratt_a68c6

Posting this for new onboarding cohorts. We care most about the health score and I'm not sure the feedback widget is the lever. Talk me out of it?

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marcus_reyes_8cd79

Following. We're about to do the same thing for trial users.

lena_voss_56fc8

+1. The Segment step is where ours kept breaking.

nina_webb_4fc3d

Same setup here. In our case it came down to NPS surveys being too broad.

mira_calvi_9274d

Same setup here. In our case it came down to journey mapping being too broad.

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