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Small win: auto-theming caught a churn risk early

dana_nair_d42d7

Trying to get auto-theming right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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dana_nair_d42d7

Following. We're about to do the same thing for renewals at risk.

ned_dunn_f301f

We hit this too. Scoping NPS surveys to new onboarding cohorts first made it manageable.

ravi_soto_00019

Spent a week on this. The fix was tying auto-theming to the account owner field.

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