Half our team lives in Intercom, so getting segments data in there matters. How clean has that been for you?
Curious what cadence you landed on. We over-asked and the health score tanked.
Same setup here. In our case it came down to journey alerts being too broad.
Worth checking your response rate window. Ours was skewed until we narrowed it.
Have you tried routing it through Slack? Fixed the CES gap for us.
Curious what cadence you landed on. We over-asked and CSAT tanked.