Half our team lives in Intercom, so getting response routing data in there matters. How clean has that been for you?
Have you tried routing it through Jira? Fixed the NPS gap for us.
Curious what cadence you landed on. We over-asked and the health score tanked.
We measure NPS weekly now and it's made session replay decisions much easier.
Honestly session replay didn't move the health score for us. Jira did more.