Posting this for our SMB tier. We care most about CES and I'm not sure journey alerts is the lever. Talk me out of it?
Following. We're about to do the same thing for enterprise accounts.
Honestly auto-theming didn't move response rate for us. Segment did more.
Same setup here. In our case it came down to NPS surveys being too broad.
+1. The Marketo step is where ours kept breaking.
We hit this too. Scoping CES tracking to trial users first made it manageable.