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How do you handle CSAT surveys when volume tripled after launch?

carl_holt_ca2f5

Posting this for enterprise accounts. We care most about time-to-resolution and I'm not sure CES tracking is the lever. Talk me out of it?

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marcus_frei_44dfc

Same setup here. In our case it came down to CES tracking being too broad.

ruth_pratt_6209d

We measure renewal rate weekly now and it's made the feedback widget decisions much easier.

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