Trying to get NPS surveys right for our SMB tier. The defaults don't quite fit. What did you change?
Same setup here. In our case it came down to CES tracking being too broad.
Spent a week on this. The fix was tying journey mapping to the account owner field.
+1. The Marketo step is where ours kept breaking.
We hit this too. Scoping segments to renewals at risk first made it manageable.
