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Our playbook for CES tracking across new onboarding cohorts

bea_vance_79917

Quick one. Since we switched CRMs last month, our CSAT has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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marcus_frei_44dfc

Following. We're about to do the same thing for new onboarding cohorts.

tara_pace_ef88e

Spent a week on this. The fix was tying auto-theming to the account owner field.

nadia_sato_51217

Honestly session replay didn't move renewal rate for us. Microsoft Teams did more.

zoe_sato_651da

Worth checking your NPS window. Ours was skewed until we narrowed it.

ned_dunn_f301f

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

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