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Best way to set up CSAT surveys for new onboarding cohorts?

dana_nair_01e35

We measured time-to-resolution before and after turning on auto-theming. The result surprised us. Anyone seen the same?

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kiran_vance_a1247

We hit this too. Scoping CES tracking to renewals at risk first made it manageable.

sam_nair_7812a

Have you tried routing it through Slack? Fixed the response rate gap for us.

diego_boyd_09eac

Worth checking your response rate window. Ours was skewed until we narrowed it.

sofia_pratt_b7afc

Have you tried routing it through Microsoft Teams? Fixed the NPS gap for us.

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