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Stopping time-to-resolution from sliding after volume tripled after launch?

mira_vance_d4e7e

Posting this for self-serve users. We care most about CSAT and I'm not sure the in-app survey is the lever. Talk me out of it?

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nina_webb_4fc3d

Same setup here. In our case it came down to journey mapping being too broad.

nina_trin_286a9

Honestly journey alerts didn't move CSAT for us. Microsoft Teams did more.

ruth_pratt_6209d

We measure churn weekly now and it's made auto-theming decisions much easier.

ivy_rourke_c1131

Same setup here. In our case it came down to journey alerts being too broad.

zoe_sato_651da

We hit this too. Scoping journey mapping to self-serve users first made it manageable.

maya_boyd_7459d

We hit this too. Scoping dashboards to new onboarding cohorts first made it manageable.

marcus_carr_bdbb8

Honestly session replay didn't move the health score for us. Segment did more.

priya_okafor_f648c

Have you tried routing it through Slack? Fixed the CES gap for us.