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Best way to set up the in-app survey for self-serve users?

bea_vance_79917

We're working through session replay and we rolled it out to the support team. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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bea_vance_79917

Curious what cadence you landed on. We over-asked and the health score tanked.

hana_mehta_35530

Same setup here. In our case it came down to session replay being too broad.

priya_carr_33826

Same setup here. In our case it came down to journey mapping being too broad.

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