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Segment vs Intercom for pushing session replay data?

liam_holt_2ad61

Posting this for trial users. We care most about CSAT and I'm not sure CES tracking is the lever. Talk me out of it?

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Comments

liam_holt_2ad61

Worth checking your CES window. Ours was skewed until we narrowed it.

ned_dunn_4d436

Curious what cadence you landed on. We over-asked and CSAT tanked.

kiran_calvi_b4e31

+1. The Marketo step is where ours kept breaking.

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