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Salesforce integration setup tips for our SMB tier?

dana_nair_01e35

Trying to get journey mapping right for self-serve users. The defaults don't quite fit. What did you change?

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mira_vance_d4e7e

Worth checking your reporting window, ours was skewed until we narrowed it.

mira_vance_d4e7e

Have you tried routing it through Segment? Fixed the gap for us.

kiran_calvi_b4e31

Following, we're about to do the same thing.

priya_okafor_f648c

This matches what we saw after we scaled past 5,000 accounts.

ivy_soto_31f7c

+1. The Snowflake step is where ours kept breaking.

priya_okafor_f648c

Curious what cadence you landed on. We over-asked and renewal rate tanked.

liam_holt_2ad61

Curious what cadence you landed on. We over-asked and churn tanked.