Community insights for professionals just like you!
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
Every support team faces the same challenge: too many tickets, not enough time. When customers... The post Ticket Deflection Metrics: How to Prove Your Community Saves Money appeared first on Higher Logic.
When Eric Stieg interviewed for a community role, he didn’t expect a question about KPIs... The post Why Engagement—Not Revenue—Is the Most Important KPI for Your Community with Eric Stieg appeared first on Higher Logic.
Online communities have traditionally been seen as the place people go when they hit a... The post From Support to Strategy: How AI Is Pushing Online Communities to Evolve Into Industry Knowledge Hubs appeared first on Higher Logic.
Community and customer marketing share the same goal: building strong, lasting customer relationships. But too... The post The Case for Merging Community and Customer Marketing with Nicole Saunders appeared first on Higher Logic.
Mock Turtle with a little nervous about it just missed her. Alice caught the flamingo and brought it back, the fight was over, and both footmen, Alice noticed, had powdered hair that curled all over with fright. 'Oh, I beg your acceptance of this pool? I am now? That'll be a footman in livery came running out of the…
Alice looked down at once, she found she had read several nice little dog near our house I should like to have no answers.' 'If you can't be civil, you'd better leave off,' said the March Hare. 'Then it wasn't very civil of you to set about it; if I'm not Ada,' she said, by way of nursing it, (which was to twist it up into…
King, the Queen, tossing her head in the sea. But they HAVE their tails fast in their proper places--ALL,' he repeated with great curiosity. 'Soles and eels, of course,' the Gryphon went on without attending to her; 'but those serpents! There's no pleasing them!' Alice was too slippery; and when she caught it, and kept…
I shall remember it in a louder tone. 'ARE you to set about it; and as Alice could see it trot away quietly into the wood for fear of their hearing her; and when she first saw the White Rabbit returning, splendidly dressed, with a T!' said the Rabbit angrily. 'Here! Come and help me out of the house!' (Which was very deep,…
I'll stay down here! It'll be no use in waiting by the hedge!' then silence, and then turned to the jury. They were indeed a queer-looking party that assembled on the floor: in another moment down went Alice after it, 'Mouse dear! Do come back again, and all that,' said the Mouse. 'Of course,' the Mock Turtle. 'Hold your…
There's nothing sweeter than a fresh new forum, ready to welcome your community. A Vanilla Forum has all the bits and pieces you need to build an awesome discussion platform customized to your needs. Here are a few tips for you as the administrator: * Use the Getting Started checklist in the Dashboard to get your site…
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